Last revised MARCH, 2021
1. PRIVACY PRACTICES
2. SERVICES PROVIDED – NO MEDICAL CARE OR ADVICE BY REHAB HQ
The content of the Site and the Services, including without limitation, text, copy, audio, video, photographs, illustrations, graphics, and other visuals, is for informational purposes only and does not constitute professional medical advice, diagnosis, treatment, or recommendations of any kind by Rehab HQ. Any healthcare services will be provided by an independent healthcare provider of your choice (each a “Provider”). (If you are a Provider, please review the section below entitled Supplemental Terms Applicable to Providers). Rehab HQ provides movement therapy information and instructive videos for general information purposes only. You should always seek the advice of your qualified health care professionals with any questions or concerns you may have regarding your individual needs and any medical conditions. All information provided by Rehab HQ, or in connection with any communications supported by Rehab HQ, is intended to be for general information purposes only, and is in no way intended to create a provider-patient relationship as defined by state or federal law. Your Provider can use our products and services to better provide clinical services to his or her patients. The Providers, and not Rehab HQ, are responsible for the quality and appropriateness of the care they render to you.
Your interactions with the Site are not intended to take the place of your relationship with your regular health care practitioners or primary care physician. Neither Rehab HQ, nor any of its subsidiaries or affiliates or any third party who may promote the Site or Service or provide a link to the Service, shall be liable for any information or advice obtained from the Site or Service, nor any information obtained on the Site. Rehab HQ does not recommend or endorse any specific tests, physicians, medications, products, or procedures. You acknowledge that your reliance on any information received through the Site or Service is solely at your own risk and you assume full responsibility for all risks associated herewith.
Not for Emergencies
IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, YOU SHOULD DIAL “911” IMMEDIATELY.
Rehab HQ’s Site and Services are not for medical emergencies or urgent situations. You should not disregard or delay to seek medical advice based on anything that appears or does not appear on the Site. If you believe you have an emergency, call 9-1-1 immediately.
You should seek emergency help or follow up care when recommended by a physician or qualified healthcare provider or when otherwise needed. You should continue to consult with your primary provider and other healthcare professionals as recommended. Always seek the advice of a physician or other qualified healthcare provider concerning questions you have regarding a medical condition and before stopping, starting, or modifying any treatment or modification.
Not an Insurance Product
Rehab HQ is not an insurer. The Services are not insurance products, and the amounts you pay to Rehab HQ is not insurance premiums. If you desire any type of health or other insurance, you will need to purchase such insurance separately.
3. AVAILABILITY OF SERVICES
You represent that you are not a person barred from enrolling for or receiving the Services under the laws of the United States or other applicable jurisdictions in which you may be located. Accessing the Site or Services from jurisdictions where content is illegal, or where we do not offer Services, is prohibited.
4. ORDERING AND PURCHASING OF SERVICES
Typographical Errors and Incorrect Pricing
In the event a Service is listed at an incorrect price due to typographical error or error in pricing information received from a third party, we shall have the right to refuse or cancel any orders placed for the Services listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit or debit card charged. If your credit or debit card has already been charged for the purchase and your order is canceled, we will promptly issue a credit to your credit or debit card account in the amount of the charge.
You can purchase the Services on the Site. We accept credit and debit cards issued by (your “payment method”). You authorize and agree that the payment method you submit may be used automatically by Rehab HQ or its payment processors for any of your responsibilities for payment. If a credit card account is being used for a transaction, Rehab HQ may obtain pre-approval for an amount up to the amount of the payment. You agree to allow Rehab HQ or its payment processor to securely store your payment method. You understand and acknowledge that Services may be cancelled or withheld if you revoke this authorization, and that you are still responsible for all charges incurred by you or are otherwise owed to Rehab HQ.
Subscription to annual Rehab HQ Exercise Library is $120/year, billed automatically.
Subscription to monthly Rehab HQ Exercise Library is $20/month, billed automatically.
If you purchase a subscription to our Services, your subscription is continuous and will be automatically renewed at the end of the applicable subscription period, unless you cancel your subscription before the end of the then-current subscription period by emailing firstname.lastname@example.org and request to cancel. If you cancel your subscription, your Account will automatically close at the end of your current billing period. Rehab HQ may change the price for your Rehab HQ subscription, from time to time and will communicate any price changes to you in advance and, if applicable, how to accept those changes. Price changes will take effect at the start of the next subscription period following the date of the price change. Subject to applicable law, you accept the new price by continuing to use the Rehab HQ Services after the price change takes effect. If you do not agree with a price change, you have the right to reject the change by unsubscribing from the Services prior to the price change going into effect.
Your Rehab HQ subscription may start with a free trial. The duration of the free trial period of your subscription lasts will be specified during sign-up and is intended to allow new and certain former users to try the service. Free trial eligibility is determined by Rehab HQ at its sole discretion and we may limit eligibility or duration to prevent free trial abuse. We reserve the right to revoke the free trial and put your Account on hold in the event that we determine that you are not eligible. Individuals, households, or members of an organization with an existing or recent Rehab HQ membership are not eligible. We may use information such as device ID, method of payment or an Account email address used with an existing or recent Rehab HQ membership to determine eligibility. For combinations with other offers, restrictions may apply. We will charge the membership fee for your next billing cycle to your payment method that you provide at the end of the free trial period and your subscription will automatically renew unless you cancel your subscription prior to the end of the free trial period. All sales are final.
5. ELIGIBILITY; SITE ACCESS, SECURITY AND RESTRICTIONS; PASSWORDS
You agree to fully, accurately, and truthfully create your Rehab HQ Account (“Account”), including but not limited to your name, mailing address, phone number, email address, and password, which become your Rehab HQ ID and credentials. The Rehab HQ ID or credentials are personal to you, and you are solely responsible for maintaining the confidentiality of your Rehab HQ ID or credentials, and for all activities that occur under such Rehab HQ ID or credentials. You agree to prohibit anyone else from using your Rehab HQ ID or credentials other than your eligible dependents and agree to immediately notify Rehab HQ of any actual or suspected unauthorized use of your Rehab HQID or credentials or other security concerns of which you become aware. Your access to the Site may be revoked by Rehab HQ at any time with or without cause.
You may not use any scraper, crawler, spider, robot, or other automated means of any kind to access or copy data on the Site, deep-link to any feature or content on the Site, bypass our robot exclusion headers, or other measures we may use to prevent or restrict access to the Site. Violations of system or network security may result in civil or criminal liability. Rehab HQ may investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software, or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this Site.
6. ELECTRONIC COMMUNICATIONS
When you use the Site or Services, or send e-mails, messages, and other communications from your desktop or mobile device to us, you are communicating with us electronically. You consent to receive communications from us electronically. You agree that (a) all agreements and consents can be signed electronically and (b) all notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such notices and other communications be in writing. Rehab HQ may contact you by telephone, mail, or email to verify your Account information. Rehab HQ may request further information from you and you agree to provide such further information to ensure that you have not fraudulently created your Account. If you do not provide this information in the manner requested within 14 days of the request, we reserve the right to suspend, discontinue, or deny your access to and use of the Site and the Services until you provide the information to us as requested.
7. OWNERSHIP OF THE SITE AND RELATED MATERIALS; ADDITIONAL RESTRICTIONS
Neither the Site and Services, nor any part of the Site and Services, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Rehab HQ. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Rehab HQwithout express written consent. You may not use any meta tags or any other “hidden text” utilizing Prehab’s name or trademarks without the express written consent of Rehab HQ. You may not misuse the Site or Services. You may use the Site and Services only as permitted by law. The content of the Site, including without limitation the files, documents, text, photographs, images, audio, and video, and any materials accessed through or made available for use or download through this Site may not be copied, distributed, modified, reproduced, published, or used, in whole or in part, except for purposes authorized or approved in writing by Rehab HQ. You may not frame or utilize framing techniques to enclose, or deep linking to, any name, trademarks, service marks, logo, content, or other proprietary information (including, without limitation, images, text, page layout, or form) of Rehab HQ without our express written consent.
8. NO USERS UNDER 18 YEARS OLD
Our Site is not intended for user under 18 years of age. No one under age 18 may provide any information to or through the Site. We do not knowingly collect Personal Data from user under 18. If you are under 18, do not use our Site, or provide any information on our Site. If we learn we have collected or received Personal Data from a user under 18 without verification of parental consent, we will delete that information.
9. ACCURACY OF INFORMATION; FUNCTIONALITY
Although Rehab HQ attempts to ensure the integrity and accurateness of the Site and Service descriptions, it makes no representations, warranties, or guarantees whatsoever as to the correctness or accuracy of the Site, Service descriptions and other content on the Site. It is possible that the Site could include typographical errors, inaccuracies or other errors, and that unauthorized additions, deletions, and alterations could be made to the Site by third parties. In the event that an inaccuracy arises, please inform Rehab HQ so that it can be corrected. Information contained on the Site may be changed or updated without notice. Additionally, Rehab HQ shall have no responsibility or liability for information or content posted to the Site from any non-Rehab HQ affiliated third party.
Rehab HQ reserves complete and sole discretion with respect to the operation of the Site and the Services. We may withdraw, suspend, or discontinue any functionality or feature of the Site or the Services among other things. We are not responsible for transmission errors, corruption, or compromise of information carried over local or interchange telecommunications carrier. We are not responsible for maintaining information arising from use of the Site or with respect to the Services. We reserve the right to maintain, delete, or destroy all communications or information posted or uploaded to the Site or the Services in accordance with our internal record retention or destruction policies.
10. LINKS TO OTHER SITES
Rehab HQ makes no representations whatsoever about any other website that you may access through this Site. When you access a non-Rehab HQ site, please understand that it is independent from Rehab HQ, and that Rehab HQ has no control over the content on that website. In addition, a link to a non-Rehab HQ website does not mean that Rehab HQ endorses or accepts any responsibility for the content, or the use, of the linked site. It is up to you to take precautions to ensure that whatever you select for your use or download is free of such items as viruses, worms, Trojan horses, and other items of a destructive nature. If you decide to access any of the third party sites linked to this Site, you do this entirely at your own risk.
11. USER INFORMATION
If you submit, upload, post, or transmit any health information*, medical history, conditions, problems, symptoms, personal information, consent forms, agreements, requests, comments, ideas, suggestions, information, files, videos, images, or other materials to us or our Site (“User Information”), you agree not to provide any User Information that (a) is false, inaccurate, defamatory, abusive, libelous, unlawful, obscene, threatening, harassing, fraudulent, pornographic, or harmful, or that could encourage criminal or unethical behavior, (b) violates or infringes the privacy, copyright, trademark, trade dress, trade secrets, or intellectual property rights of any person or entity, or (c) contains or transmits a virus or any other harmful component. You agree not to contact other Site users through unsolicited e-mail, telephone calls, mailings, or any other method of communication. You represent and warrant to Rehab HQ that you have the legal right and authorization to provide all User Information to Rehab HQ for use as set forth herein and required by Rehab HQ.
* Without limiting the generality of the foregoing, if you are a Provider (as defined below), you may not include medical history, conditions, problems, symptoms or other personal information that would constitute “protected health information” under HIPAA, or any other health related information regulated under any applicable state or federal laws, in or on any of the following: (a) the name of any programs or templates on the Site or Product; or (b) any custom notes or descriptions sections of a program on the Site or Product. For the avoidance of doubt, Providers are prohibited from using the names of individuals as identifiers or filenames for programs.
Rehab HQ may de-identify your information such that it is no longer considered personally identifiable information. Rehab HQ may disclose, aggregate, sell, or otherwise use such de-identified information to third parties for analytics, research, or other purposes.
You agree not to: (i) access the Site or use the Services in any unlawful way or for any unlawful purpose; (ii) post or transmit (1) a message under a false name, or (2) any data, materials, content, or information (including, without limitation, advice, and recommendations) (collectively “Information”) which is (A) libelous, defamatory, obscene, fraudulent, false, or contrary to the ownership or intellectual property rights of any other person, or (B) contains or promotes any virus, worm, Trojan horse, time bomb, malware, or other computer programing or code that is designed or intended to damage, destroy, intercept, download, interfere, manipulate, or otherwise interrupt or expropriate the Site or the Services, personal information, software, equipment, servers, or Information or facilitate or promote hacking or similar conduct; (iii) impersonate or misrepresent your identity or falsely state or misrepresent your affiliation with a person or entity; (iv) tamper, hack, spoof, copy, modify, or otherwise corrupt the administration, security, or proper function of the Site or the Services; (v) use robots or scripts with the Site; (vi) attempt to reverse engine, reverse assemble, reverse compile, decompile, disassemble, translate, or otherwise alter, defraud, or create false results from any executable code, information on, or received by this Site; (vii) to have any antivirus or antispyware software running that is set to override the internet browser’s cookies setting; (viii) incorrectly identify the sender of any message transmitted to Rehab HQ; (ix) alter the attribution or origin of electronic mail, messages, or posting; (x) harvest or collect personal information about any other individual who uses the Site or the Services; and (xi) infringe or facilitate infringement on any copyright, patent, trademark, trade secret, or other proprietary, publicity, or privacy rights of any party, including but not limited to, such rights of third parties.
You agree to defend, indemnify, and hold harmless Rehab HQ from and against all third party claims, damages, and expenses (including, but not limited to, reasonable attorneys’ fees) against or incurred by us arising out of any User Information you upload to or transmit through the Site or any breach of this Section 11.
12. SUPPLEMENTAL TERMS APPLICABLE TO PROVIDERS
TO BE A HEALTHCARE PROVIDER USING THE SITE OR PRODUCT (FOR PURPOSES OF THIS SECTION REFERRED TO AS “PROVIDER” OR “YOU”) YOU MUST BE A LICENSED PHYSICIAN, NURSE PRACTITIONER, OR HEALTHCARE PROFESSIONAL IN CONTRACT Rehab HQ, AND MUST AGREE TO COMPLY WITH ALL LAWS, MEDICAL BOARD RULES, AND OTHER RULES AND REGULATIONS APPLICABLE TO YOU AS A PROVIDER OR OTHERWISE. YOUR RELATIONSHIP WITH THE Rehab HQ PRODUCT USERS IS DIRECTLY BETWEEN YOU AND THE PATIENT. THE PATIENT WILL NEVER HAVE A PHYSICIAN-PATIENT RELATIONSHIP WITH Rehab HQ. Rehab HQ DOES NOT PRACTICE MEDICINE AND OFFERS NO MEDICAL SERVICES. AS SET FORTH MORE FULLY BELOW, PROVIDER IS SOLELY RESPONSIBLE FOR ALL AGREEMENTS, CONSENTS, NOTICES, AND OTHER INTERACTIONS WITH PATIENTS AND OTHER CONSUMERS. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, PROVIDER IS SOLELY RESPONSIBLE FOR ALL BILLINGS AND COLLECTIONS FROM PATIENTS AND OTHER CONSUMERS, AND PREHAB SHALL HAVE NO LIABILITY WHATSOEVER TO PROVIDER WITH RESPECT TO ANY AMOUNTS OWED BY ANY PATIENT OR OTHER CONSUMER TO PROVIDER.
Rehab HQ does not provide any medical advice, legal advice, or representations in any way regarding any legal or medical issues associated with Provider, goods, or services offered by Provider, including but not limited to any compliance obligations or steps necessary to comply with any state or federal laws and regulations. Provider should seek legal counsel regarding any legal and compliance issues, and should not rely on any materials or content associated with the Product, Site, or Services in determining Provider’s compliance obligations under law. THE Rehab HQ PRODUCT, SITE, AND THE SERVICES ARE NOT MEANT TO SUBSTITUTE OR MODIFY YOUR PROFESSIONAL JUDGMENT IN ANY WAY.
Provider will use the Product, Site, and Services only in accordance with applicable standards of good medical practice. While software products such as the Product, Site, and Services can facilitate and improve the quality of service that Provider can offer patients, many factors, including but not limited to the provider/patient relationship can affect a patient outcome, and with intricate and interdependent technologies and complex decision-making it is often difficult or impossible to accurately determine what the factors were and in what proportion they affected an outcome. Provider shall be solely responsible for its use of the Product, Site, and Services, and the provision of medical services to Provider’s patients. In this regard, Provider releases Rehab HQ and waives any and all potential claims against Rehab HQ as a result of Provider’s use of the Product, Site, and Services, and the provision of services to Provider’s patients.
In creating, receiving, maintaining, and/or transmitting protected health information (“PHI”) for or on behalf of Provider, Rehab HQ is functioning as a HIPAA “business associate” to Provider. This paragraph is referred to as the Business Associate Agreement (“BAA”) between Rehab HQ and Provider. Rehab HQ shall not use or disclose PHI received, accessed, maintained, or created for or on behalf of Provider except to perform the Services, or as permitted by this BAA or required by law. Rehab HQ shall not use or disclose PHI in any manner that would constitute a violation of HIPAA if so used or disclosed by Provider. Without limiting the generality of the foregoing, Rehab HQ is permitted to (i) use and disclose PHI for the proper management and administration of Rehab HQ and to carry out the legal responsibilities of Rehab HQ, provided that with respect to any such disclosure either: (a) the disclosure is required by law; or (b) Rehab HQ obtains an agreement from the person to whom the PHI is to be disclosed that such person will hold the PHI in confidence and will not use and further disclose such PHI except as required by law and for the purpose(s) for which it was disclosed by Rehab HQ to such person, and that such person will notify Rehab HQ of any instances of which it is aware in which the confidentiality of the PHI has been breached; (ii) use PHI for data aggregation purposes in connection with the health care operations of Provider; and (iii) use PHI for purposes of de-identification of the PHI. Rehab HQ shall comply with Subpart C of 45 C.F.R. Part 164 with respect to PHI, to reasonably and appropriately protect the confidentially, integrity, and availability of electronic PHI that it creates, receives, maintains or transmits on behalf of Provider. Rehab HQ shall notify Provider of any use or disclosure by Rehab HQ that is not permitted by this BAA, and each Security Incident, including Breaches of Unsecured PHI, as such terms are defined in HIPAA, in accordance with HIPAA. Notwithstanding the foregoing, Rehab HQ and Provider acknowledge the ongoing existence and occurrence of attempted but ineffective Security Incidents that are trivial in nature, such as pings and other broadcast service attacks, and Provider acknowledges and agrees that no additional notification to Provider of such ineffective Security Incidents is required, as long as no such incident results in unauthorized access, use or disclosure of PHI. Rehab HQ agrees to mitigate, to the extent practicable, any harmful effect that is known to Rehab HQ of a use or disclosure of PHI by Rehab HQ in violation of the requirements of this BAA. To the extent that Rehab HQ carries out one or more of Provider’s obligations under Subpart E of 45 C.F.R. Part 164, Rehab HQ must comply with the requirements of Subpart E that apply to Provider as a covered entity in the performance of such obligations. Rehab HQ agrees to make its internal practices, books and records relating to the use and disclosure of Provider’s PHI available to the Department of Health and Human Services for purposes of determining Provider’s compliance with HIPAA. To the extent that Rehab HQ maintains a designated record set on behalf of Provider, Rehab HQ shall (i) make the PHI available to Provider for inspection and copying to enable Provider to fulfill its obligations under 45 C.F.R. § 164.524; and (ii) amend the PHI to enable the Provider to fulfill its obligations under 45 C.F.R. § 164.526. Rehab HQ agrees to document such disclosures of PHI and information related to such disclosures as would be required for Provider to respond to a request by an individual for an accounting of disclosures of PHI in accordance with 45 C.F.R. § 164.528 and provide such information to Provider upon request.Rehab HQ shall require each of its subcontractors that creates, receives, maintains, or transmits PHI on behalf of Rehab HQ, to execute a written agreement that includes substantially the same restrictions and conditions that apply to Rehab HQ under this BAA with respect to PHI. Upon termination or expiration of this BAA, Rehab HQ shall either return or destroy all PHI received from, or created or received by Rehab HQ on behalf of Provider, that Rehab HQ still maintains in any form and retain no copies of such PHI. If return or destruction is not feasible, Rehab HQ shall continue to extend the protections of this BAA to the PHI for as long as Rehab HQ retains the PHI and limit further uses and disclosures of such PHI to those purposes that make the return or destruction of the PHI infeasible.
13. INTELLECTUAL PROPERTY
Rehab HQ retains all right, title, and interest in and to the Site, the Services and any information, products, documentation, software, or other materials on the Site, and any patent, copyright, trade secret, trademark, service mark, or other intellectual property, or proprietary right in any of the foregoing, except for information on the Site licensed by Rehab HQ (in that case, the license provider retains all right, title, and interest therein). The information available through the Site and the Services is the property of Rehab HQ. You agree not to store, copy, modify, reproduce, retransmit, distribute, disseminate, rent, lease, loan, sell, publish, broadcast, display, or circulate such information to anyone. Use, reproduction, copying, or redistribution of Rehab HQ trademarks, service marks, and logos are strictly prohibited without the prior written permission of Rehab HQ. The immediately foregoing sentence also applies to any third party trademarks, service marks, and logos posted on the Site. Nothing contained on the Site should be construed as granting, by implication, estoppel, waiver, or otherwise, any license or right to use any trademarks, service marks, or logos displayed on the Site without the written grant thereof by Rehab HQ or the third party owner of such trademarks, service marks, or logos. The Site may contain other proprietary notices and copyright information, the terms of which you agree to follow.
Rehab HQ may delete any information provided by you that it deems in its sole discretion fraudulent, abusive, defamatory, obscene, or in violation of copyright, trademark, or other intellectual property or ownership right of any other person or entity.
14. CAN-SPAM ACT COMPLIANCE
Rehab HQ is committed to being compliant with the Controlling the Assault of Non-Solicited Pornography and Marketing Act (“CAN-SPAM ACT”). Emails and newsletters received from us are intended to fully comply with the CAN-SPAM ACT. In the event you receive an email from us which you do not believe is fully compliant with the CAN-SPAM ACT, please contact us immediately at the address listed below under the section “How to Contact Us.”
You shall not use or permit any of your employees, agents, or affiliates to market, promote, or solicit Rehab HQ products or services in ways that would violate the CAN-SPAM ACT or any other laws. You shall not: (a) infringe on the rights of others; distribute chain letters or unsolicited bulk electronic mail (“spamming”); (b) propagate computer worms or viruses; (c) use a false identity; (d) attempt to gain unauthorized entry to any site or network; or (e) infringe copyrights, trademarks, or other intellectual property rights.
15. DISCLAIMER OF WARRANTIES
PREHAB DOES NOT WARRANT THAT ACCESS TO OR USE OF THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT DEFECTS IN THE SITE WILL BE CORRECTED. THIS SITE, INCLUDING ANY CONTENT OR INFORMATION CONTAINED WITHIN IT OR ANY SITE-RELATED SERVICE, IS PROVIDED “AS IS,” WITH ALL FAULTS, WITH NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUALITY OF INFORMATION, QUIET ENJOYMENT, AND TITLE/NON-INFRINGEMENT. PREHAB DOES NOT WARRANT THE ACCURACY, COMPLETENESS, OR TIMELINESS OF THE INFORMATION OBTAINED THROUGH THE SITE.
YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR YOUR USE OF THIS SITE, SITE-RELATED SERVICES, AND LINKED WEBSITES. PREHAB DOES NOT WARRANT THAT FILES AVAILABLE FOR DOWNLOAD WILL BE FREE OF VIRUSES, WORMS, TROJAN HORSES, OR OTHER DESTRUCTIVE PROGRAMMING. YOU ARE RESPONSIBLE FOR IMPLEMENTING PROCEDURES SUFFICIENT TO SATISFY YOUR NEEDS FOR DATA BACK UP AND SECURITY.
WARRANTIES RELATING TO SERVICES OFFERED, SOLD, AND DISTRIBUTED BY PREHAB ARE SUBJECT TO SEPARATE WARRANTY TERMS AND CONDITIONS, IF ANY, PROVIDED BY PREHAB OR THIRD PARTIES WITH OR IN CONNECTION WITH THE APPLICABLE SERVICES. YOU ACKNOWLEDGE AND UNDERSTAND THAT THE USE OR MISUSE OF THE SERVICES OBTAINED THROUGH OUR SITE MAY RESULT IN UNDESIRABLE OR UNEXPECTED CONSEQUENCES. PREHAB DOES NOT ACCEPT ANY LIABILITY FOR THE CONSEQUENCES ARISING FROM THE APPLICATION, USE, OR MISUSE OF ANY SERVICES CONTAINED ON OR MADE AVAILABLE THROUGH THE SITE, INCLUDING ANY INJURY OR DAMAGE TO ANY PERSON OR PROPERTY AS A MATTER OF NEGLIGENCE, OR OTHERWISE.
16. LIMITATION OF LIABILITY REGARDING USE OF SITE
EXCEPT AS PROVIDED BY LAW, AND WITHOUT LIMITATION:
Rehab HQ AND ANY THIRD PARTIES MENTIONED ON THIS SITE ARE NEITHER RESPONSIBLE NOR LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR OTHER DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION) ARISING OUT OF OR RELATING IN ANY WAY TO THE SITE, SITE-RELATED SERVICES, CONTENT OR INFORMATION CONTAINED WITHIN THE SITE, OR ANY LINKED WEBSITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE SITE, SITE-RELATED SERVICES, OR LINKED WEBSITES IS TO STOP USING THE SITE OR THOSE SERVICES. TO THE EXTENT ANY ASPECTS OF THE FOREGOING LIMITATIONS OF LIABILITY ARE NOT ENFORCEABLE, THE MAXIMUM LIABILITY OF PREHAB TO YOU WITH RESPECT TO YOUR USE OF THIS SITE IS $500 (FIVE HUNDRED DOLLARS). YOU HEREBY AGREE TO WAIVE, TO THE FULLEST EXTENT PERMITTED BY LAW, ALL LAWS THAT LIMIT THE EFFICACY OF SUCH INDEMNIFICATIONS OR RELEASES.
17. NO THIRD PARTY RIGHTS
19. DISPUTE RESOLUTION; ARBITRATION AGREEMENT
We will try to work in good faith to resolve any issue you have with the Site, including without limitation, Services ordered or purchased through the Site, if you bring that issue to the attention of our customer service department. However, we realize that there may be rare cases where we may not be able to resolve an issue to a customer’s satisfaction.
If you desire to assert a claim against Rehab HQ, and you therefore elect to seek arbitration, you must first send to Rehab HQ, by certified mail, a written notice of your claim (“Notice”). The Notice to Rehab HQ should be addressed to: Rehab HQ, Attn: Legal Dept., 1300 N Semoran Blvd Orlando Fl Suite 165 32807 (“Notice Address”). If Rehab HQ desires to assert a claim against you and therefore elects to seek arbitration, it will send, by certified mail, a written Notice to the most recent address we have on file or otherwise in our records for you. A Notice, whether sent by you or by Rehab HQ, must (a) describe the nature and basis of the claim or dispute, and (b) set forth the specific relief sought (“Demand”). If Rehab HQ and you do not reach an agreement to resolve the claim within 30 days after the Notice is received, you or Rehab HQ may commence an arbitration proceeding or file a claim in small claims court. During the arbitration, the amount of any settlement offer made by Rehab HQ or you shall not be disclosed to the arbitrator. You may download or copy a form Notice and a form to initiate arbitration from the American Arbitration Association at http://www.adr.org. If you are required to pay a filing fee, after Rehab HQ receives notice at the Notice Address that you have commenced arbitration, it will promptly reimburse you for your payment of the filing fee, unless your claim is for more than US $2,000.
YOU AND Rehab HQ AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and Rehab HQ agree otherwise, the arbitrator may not consolidate more than one person’s claims with your claims, and may not otherwise preside over any form of a representative or class proceeding. The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim.
20. FORCE MAJEURE
22.APPLICATION SUPPORT; FUNCTIONALITY
All questions and requests relating to Site support must be directed to Rehab HQ. To submit a support request, please email us at email@example.com or call us at (407)-721-8819. The Select Third Parties, as defined in Section 25, are not responsible for providing support for the application portions of the Site and may not be contacted for support. Rehab HQ will use commercially reasonable efforts to respond to questions and provide support. Please note that we may change or remove functionality and other features of the Site at any time, without notice.
23. MODIFIED DEVICES AND OPERATING SYSTEMS
Rehab HQ will have no liability for errors, unreliable operation, or other issues resulting from use of the Site on or in connection with rooted or jail broken devices or use on any mobile device that is not in conformance with the manufacturer’s original specifications, including, but not limited to, use of modified versions of the operating system (collectively, “Modified Devices”). Use of the Site on Modified Devices will be at your sole and exclusive risk and liability.
24. NO LIABILITY FOR SELECT THIRD PARTIES
25. EXPORT COMPLIANCE
You further agree to comply with U.S. export laws concerning the transmission of technical data and regulated materials via the Internet. You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) your not listed on any U.S. Government list of prohibited or restricted parties. You agree to indemnify and hold Rehab HQ and its affiliates harmless for any and all acts found or suspected to be in violation hereof. You shall indemnify and hold Rehab HQ and its affiliates harmless against and from losses, damages, costs, and reasonable attorney fees incurred in defending or resolving any suits brought against Rehab HQ or any of its affiliates by anyone arising out of any alleged violation of any anti-spamming rules, regulations, laws, statutes. Your Account will be terminated for any of the above infractions.
26. REVISIONS; GENERAL
How to Contact Us:
1300 N Semoran Blvd Suite 165
Orlando Fl 32807